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Frequently Asked Questions

 

Is the Program right for me?

My child already receives speech and/or occupational therapy. Can this program still help? How is it different?
Your child’s greatest gains will be made through day-to-day, consistent therapy (carried out by parents and carers in the child’s everyday life), rather than through a couple of hours therapy with a professional once a week or fortnight. This is why it is so important that the parents and primary carers are trained to be as knowledgable and empowered as possible.

This Autism Essentials DVD program focuses on parent training and empowerment and how therapy can be carried out practically on a day-to-day basis in the home.

Unfortunately due to time constraints therapists are often not able to spend the time really increasing parents knowledge or showing them what they can practically do each day in and around the home. In addition, therapy is also often carried out in a clinic setting which is very different to the home.

Many families have reported that doing the Autism Essentials DVD program has helped to make therapy time in the clinic more effective because the parents feel more confident to proactively suggest areas that they would like their child to target in therapy. Therefore working more effectively as a TEAM. This is very important to us as we believe that parents know their child better than anyone else but just need some additional training to really understand their child’s autism.
My child is already doing ABA or a similar therapy program. Would you recommend doing the Autism Essentials Program at the same time?
We get a lot of families doing the Autism Essentials Program in conjunction with an ABA program or other programs like RDI or DIR.

Many programs focus on the therapist working with the child, however the Autism Essentials Program focuses on empowering the parent with the knowledge and skills. This enables you to turn the day-to-day interactions you have with your child every moment, into fantastic learning opportunities. From my experience, this is how you can make the greatest gains with your child rather than through a few of hours therapy with a professional once a week or fortnight.

The skills gained through the Autism Essentials DVD program will also help you to more actively contribute to the goals and therapy activities of your child’s current therapy program. Many ABA parents have also used the Autism Essentials DVDs to help train the ABA therapists that join their child’s team.
My child has not yet been diagnosed with autism, but there is a chance they may be. Is the program suitable for us?
The sooner you receive a diagnosis (whatever that might be), the sooner you can begin to seek out the most relevant treatments for your child. If your child receives a diagnosis of autism, even if it is only a mild diagnosis such as ‘Autistic tendencies’, the Autism Essentials Training Program would be an invaluable starting point for you.

However you would be best to wait for an official diagnosis before purchasing the program so you can start the program knowing what you are dealing with. You need to be committed and focused when commencing the program.

TIP: It is very important to begin treatment for autism as soon as possible after it has been diagnosed. If you are on a long waiting list (more than 1 month) to see a ‘public’ paediatrician then if possible I would highly recommend that you try to see a private developmental paediatrician as soon as possible. There may be an additional cost involved, but please do not put it off because of this. The benefits of starting treatment sooner rather than later far outweigh any short term losses.
My child has Aspergers or high functioning autism. Is the program suitable for us?
Yes certainly.
It does not matter whether your child has low or high functioning autism you will still need to help your child with the core issues of sensory processing, emotional development, thought processing in order to help your child learn in the most effective way possible.

Just because your child may be considered to be ‘high functioning’ it is still very important to go back and treat those underlying challenges that your child is experiencing, otherwise these problem areas will continue to interfere with their future learning to an even greater extent. Even if your child is high functioning they still require this assistance to help them reach their full potential.

The Autism Essential Program has been designed so that each family can tailor the program to suit the individual needs of their own child. At specific points in the DVDs I ask you to 'pause' the lesson and carry out particular exercises from your training manual to assess your child in a range of developmental areas. I then teach you specific therapy techinques to address each of these different challenges.
I am a health professional. How is the program relevant for me?
Yes. We have had a number of organisations as well as teachers/therapists order the program. They have found it to be very useful for the following reasons:
  1. Relieves the time and demands involved with parent training. Teaching parents from scratch can often take months of valuable treatment time. Instead, teachers and therapists can begin making real progress from day one with parents who have done the program because they have such an increased understanding of their child’s autism.

  2. Excellent head start for families on waiting lists. Families can get started in the home whilst waiting for the service. They will be so much better prepared, enlightened and able to work as a team when they eventually start.

  3. Increase the teachers and therapists own understanding of autism.

  4. Many therapists and teachers are ‘crying out’ for more information on effective ways to treat these sometimes challenging children. With the Autism Essentials DVD program they can learn from someone who has been specialising in autism treatment for over 10 years in both the home and school environments.

  5. Great for training staff. The program can make the often overwhelming and time consuming task of training staff much easier.
After reading all of the information on the website I'm still not sure whether the program is suitable. How can I speak with someone to find out more?
Yes! We would be very happy to speak to you about your particular circumstances. You can ring our Sydney office on +61 2 9460-9838 or send us your questions using our online contact form and we will get back to you usually within 24 hours.
If the program is not suitable can I return it?
Yes. We offer a 60-day Satisfaction Guarantee with all orders of the Complete Training Program. If after 60 days you are not completely happy with the the quality of the information or you do not feel more confident and empowered to help your child, you can simply return the program to us for a full refund (excluding shipping costs). It is very important to us that families get the most out of our program because we appreciate the financial strain that therapy with a child with autism can create.
We would like to personally receive help from Monique Simpson. Is this possible?
If you live in Sydney then it may be possible to arrange therapy sessions with Monique. If you'd like to enquire as to whether this is possible please phone +61 2 9460-9838 or send us an email via our online contact form.

All families that Monique works with must carry out the Autism Essentials Training Program as the first stage of treatment. We consider it vital that all members of your child's therapy 'team' have the background knowledge and practical application of the program.

About the DVDs

Where is the program made?
The program is produced in Sydney, Australia
What language are the DVD's available in?
The Program is currently only available in English.
English is my second language. Will I be able to do the program and understand the DVDs?
The feedback we have received has told us that Monique’s speech and presentation is very clear and easy to understand. So if your comprehension of English is fairly good then you should have no problem. Remember also that you can rewind the DVD's as many times as necessary to be able to grasp the concepts. But ultimately you will need to make this decision.
Will the DVDs work in my DVD player even though they come from Australia?
Yes. We produce the program in both PAL and NTSC formats so that all DVD players will be able to play them. We will know which format to send you from the country you live in.

Ordering

How can I order the program?
You can order the Autism Essentials Training Program or any of our other training products via our Online Store. Simply browse to the product/s you are interested in and add them to your shopping cart. Then click "Proceed to Checkout" to process your order and make your payment.
We don't live in Australia, are we still able to order the program?
Yes. We send the program to all countries, worldwide.
Is it possible to order the program for somebody else?
Yes. When you place your order simply enter your address as the Billing address and the address of the person you are buying the program for as the Shipping Address, even if they live in another country and we will send the program to them.
Help! I am having trouble processing my order what should do?
Please use our online contact form to let us know in as much detail as possible what is going wrong when placing your order. We will investigate the issue and get back to you generally within 24 hours.
If the program is not suitable can I return it?
Yes. We offer a 60-day Satisfaction Guarantee with all orders of the Complete Training Program. If after 60 days you are not completely happy with the the quality of the information or you do not feel more confident and empowered to help your child, you can simply return the program to us for a full refund (excluding shipping costs). It is very important to us that families get the most out of our program because we appreciate the financial strain that therapy with a child with autism can create.
Is the program available through retail stores?
No. Presently it is only available directly from us, either via our website or by phone +61 2 9460 9838

Payment Methods

What payment methods do you offer?
We offer a range of payment options for organisations and individuals:
  1. Visa or MasterCard via our secure online store
  2. Credit card over the phone +61 2 9460 9838
  3. Paypal
  4. Direct bank transfer (Australian orders only)
  5. Purchase Order / Invoice (Australian organisations only)
To contact us about a particular payment method, please call +61 2 9460-9838 or email us.
Is it safe to use my credit card to order online via your website?
Yes. We use Eway (www.eway.com.au) to process all of our credit transactions. They are one of Australia's oldest and most trusted online payment providers. Click here to find out more about Eway
I prefer not to use my credit card over the internet. Can I order by phone?
Yes. We accept credit card payments over the phone.
Please call us on +61 2 9460 9838.
If we are unable to take your call please leave a message with the following information.
  • - Your full name (please spell if difficult to understand)
  • - Your telephone number including country code and area code
  • - The address where you would like us to send the program
  • - Your email address (to send you an invoice) - please spell out
  • - Credit card number
  • - Credit card expiry date
  • - Credit cardholder's name as written on the card
  • - The security code on the back of the card (last 3 or 4 digits)

Shipping

For more information on Shipping please visit our Shipping Page

 

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